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Journeys : Aug Sep 2012
From the CEO I’d like to share with you a couple of stories that have helped all of us at the RACT to review and improve our vision and values. A member parked at a public car park for an appointment at the Royal Hobart Hospital. It turned out that she had to be admitted immediately and staff at the hospital notified the R ACT because of the member’s concern that her car may spend days in the car park. An RACT staff member and patrol visited the hospital, took her car keys, and drove the car home for her. In the North West, a young lady was due to take her driving test just before leaving for university in Melbourne. But the testing officer became unwell and her test was cancelled. Our Burnie driving school instructor arranged through Service Tasmania for a testing officer to meet her in Deloraine. Our instructor drove the student to Deloraine and brought her home after the test. I’m pleased to say she passed! Instances such as these were related by R ACT staff in recent workshops as we all thought about and contr ibuted to a statement of our visions and values for the years ahead. The results of our collective consideration are simply summed up as The R ACT Way, our plan for member and customer service. We strive to exceed your expectations and the examples I’ve related illustrate the culture that permeates all that we do at the RACT. We want to build on this and enhance the experience of living in Tasmania. Our staff have adopted a set of values to achieve this aim, based on principles such as integrity, resourcefulness, caring and fairness. Just one last tale from our workshops. When Chilean ash clouds disr upted flight schedules, a member travelling to the US turned to us for help. Our travel consultant managed to negotiate the last seat on the Spirit of Tasmania, and when our traveller had no way of getting to Devonpor t to board the ferr y, our consultant drove her to the ferry terminal in her own car after work. That’s The RACT Way of doing things! We are refreshing our v isual branding to coincide with the new R ACT Group Vision and Values. Watch out for our new logo in our branches, public venues and in the media over coming months. We will also be rolling out some new yellow patrol vans with the new logo, so look out for these in Hobart and Launceston. —————— This year’s State Budget was a disappointment for the R ACT and motorists in general. (See story this edition). Rebates to lessen electricity price rises were offset by a real slug on motorists. Brace yourselves for increasing duty on MAIB premiums and higher Motor Ta x from October. Harvey Lennon Chief Executive Officer Driver testing – your response I n the last edition of Jour neys we asked readers for their views on driving tests – in particular, novice driving tests – and encouraged feedback via our website blog. R ACT had already heard from some members who had concerns about the L2 test specifically, as well as from some driving instr uctors. We asked: Can you, for instance, relate incidents where students had to sit for multiple tests based on what you believe were sometimes unfair assessments or undue strictness? Or did you find the system worked well? We want to hear your criticisms but we want to hear positive experiences too. In that story we also stated that: We believe it is of paramount importance to ensure that the system turns out safe drivers. Since then, the RACT has received many comments on the website at w w w.ract.com.au that indicate a degree of concern in the community about the system. R ACT members have raised a number of concer ns, including: • Their views of inconsistencies in driver test assessments • The costs, financial and time • A zero tolerance or inflexible approach to what contributors believe are ‘simple mistakes’ that lead to learners failing, especially at the L2 test stage The R ACT suppor ts the principles of the cur rent Graduated Driver Licensing Scheme and its aim to ensure that novice drivers spend as much time as is possible in the supervised learner stage, as the evidence shows that drivers are at most risk of a serious casualty crash in the first six months of the provisional licence phase. But we will also continue to give our members a strong voice on issues that concern them. RACT will continue to bring these concerns to the attention of the Government. It is our clear view that the driver licensing requirements should graduate safe drivers who have had enough time and supervised learning to develop plenty of experience – but the system also needs to be consistent, fair, f lexible and financially accessible for all Tasmanians. The RACT is maintaining discussions on these issues with the Government. The regulator – the Department of Infrastructure, Energy and Resources (DIER) – provided the follow ing comments about the cur rent system. DIER’s view Learner and provisional drivers account for almost 1 in 5 of the serious injuries and fatalities on our roads. This trend is particularly apparent during the first six months after obtaining a provisional driver’s licence, but can actually last for several years. This is primarily because learner and provisional drivers have not had the wide range of experiences they need to drive safely by themselves. In our community 6 August / September 2012
Jun Jul 2012
Oct Nov 2012