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Journeys : Jun Jul 2012
6548A A sure sign your car is in safe hands. Our RACT Approved Repairer Code of Practice ensures that all repair work and services performed for members of the RACT will be carried out under the supervision of a competent and qualified person. The RACT Approved Repairer Code of Practice also includes the following key points: • Written estimate of costs provided upon request • Warranty covering repair work for 90 days or 5000 km • Parts that are replaced will be available for you to inspect and keep, if desired • Once commenced, repair work will be completed quickly. When your car’s being repaired, it’s hard not to wonder if the job’s being done correctly. With an RACT Approved Repairer you can relax. www.ract.com.au RACT Approved Repairers shown with the Show Your Card & Save logo will provide 10% discount on labour if you present your card prior to quotation. Contact your nearest RACT branch for a complete list of Approved Repairers or visit www.ract.com.au Life on the move Red, white and blue blood Simone Lea meets a family with a four generation-link to the RACT R ACT West Coast Roadside contractor John Dilger (right) couldn’t be prouder. His 17-year-old son Jack (left) started his mechanical apprenticeship at Dilger’s Central Garage in Queenstown this year and is the fourth generation to work in the family business. “He used to come in on school holidays to help out and earn a few dollars and he wanted to work here after he finished school last year,” he says. “It’s enjoyable being able to show your son something and hand down what you have learnt.” John was a similar age when he started his apprenticeship under his father Bob (centre) but he never worked for his grandfather, the original proprietor and first Dilger to be a R ACT contractor. “My grandpa Don started the Central Garage in Queenstown back in 1932, repair ing push bikes and moving into cars when they came about,” he says. “My Dad Bob and his brother Terry took over the business in 1970 when Pa retired to Swansea. “As a kid, I spent a lot of time at the garage because Dad was here most of the time. He often stayed here all night and came home when the sun rose. I can now understand why he did it. It’s peaceful after-hours, the phones aren’t ringing and you can really get your head into a job and get it done.” He laughs “I think we all have a bit of possum in us.” The Dilgers have been RACT Roadside agents since the 1960s and John was awarded R ACT Roadside Contractor of the Year in 2003 for outstanding service. “A motorist was stranded at Derwent Bridge and after diagnosing the problem over the phone, I drove to Launceston to get the parts before driving via the Lakes to fix the car,” John says. “It was a long way, but you do what you need to do. I really enjoy meeting different people and people appreciate the effor t that you go to, to help them out. “My wife Shannon is my business partner and she does the books, manages the kids and household when I’m away. We do roadside assistance, towing, mechanical repairs, transport inspection and bodyworks. Our panel-beater Wayne, who has worked for my grandfather, my Dad and me, asks me, ‘When do I retire?’ and I say, ‘When you’re ready, Pops.’” He laughs again: “It truly is a family business.” Vale Bob Dilger Soon after this story was written we received the sad news that Bob Dilger had passed away. He was aged 87. In the days after Bob’s passing, his son John, who took over from Bob quite a few years ago, told us that he would still be available to service RACT members through this difficult time, ‘as Dad would have done.’ We extend our sympathies to Bob Dilger’s family and many friends and we thank him for his long and loyal service to the RACT and the people of the West Coast. June / July 2012 41
Apr May 2012
Aug Sep 2012