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Journeys : Oct Nov 2011
2010/11 The Pet Partner Program run by Delta Therapy Dogs Tasmania was one of the many initiatives around the state that we supported through the RACT Community Fund. More than 90 undertakings received support from RACT and RACT Insurance during the year, for a diverse range of community- based activities. cruising, especially European river cruising which is currently enjoying great popularity. The joint venture is an alliance between two similar sized retail travel businesses. It enables both entities to leverage their combined size in dealing with suppliers and third parties, and derive efficiencies in their respective back office operations. A greater choice of product became available for our travel clients as a result of this joint venture. RACT Travelworld also implemented a new IT system to operate our booking engine and account management practice. RACT Health Insurance was introduced at the end of the financial year and its early performance is ahead of expectations. RACT Health Insurance is a major initiative in the evolution of the RACT. It will become a central pillar of the organisation, ranking alongside RACT Travelworld and RACT Insurance as complementary services to augment our foundation service of Roadside Assistance. This initiative is the result of community feedback received by staff in our branches. As a consequence, the RACT undertook specific research to test support for a health insurance service and found that there was a significant sentiment among members for such a program. Cost of living pressures were a major community concern during the financial year and RACT Health Insurance has been tailored as a highly competitive offering for R ACT members, providing a range of specialised health insurance products to cover individuals and families within a Tasmanian context. This new service is a collaboration between the RACT and one of Australia’s fastest growing health insurers, GMHBA, which is based in Geelong. Both organisations are not-for- profit mutuals with a focus on putting members first through the provision of the highest level of quality services and products. As a mutual organisation, the RACT’s charter is to operate sustainably and to return benefits to our membership. RACT Health Insurance represents this mutual obligation in action. The year saw continuing capital expenditure on the completion of the new RACT House. The Club also purchased six new Roadside service vans, although four were still to be delivered and fully fitted out by the end of the financial year. There was a major review of the organisation’s IT systems during the year to determine how these would support all aspects of RACT services in the future. As a result, major core system enhancements will be implemented over the next three years. Once again the Club remained closely engaged in community affairs. Our public advocacy program continued unabated and our sponsorship program was perhaps the most extensive of any Tasmanian private organisation. During the year the RACT and RACT Insurance supported more than 90 undertakings. This program of community engagement derives from our philosophy as a mutual organisation. Our budget allocation for such engagement applies where we are satisfied that there will be both community benefit and significant brand enhancement for the RACT. Our support this year ranged from raffle prizes to major events sponsorship. I include here what is only a snapshot of a very comprehensive statewide program: In the North The Clifford Craig Medical Research Trust Run for your Heart fun run; the Launceston Tornadoes Basketball Club; the Crimestoppers Gala Dinner; Women’s Golf Tasmania; City Park Community Radio. In the North West The Burnie City Eisteddfod, Bloomin’ Tulips at Wynyard, South Burnie Bowls Club, school achievement awards at primary schools in the Devonport area; the Devonport Show. In the South RACT Insurance supported the Taste of Tasmania while the RACT supported Aurora Disabilities Glenorchy; the Seafarers Festival; the annual leaders awards at the Huonville Primary School; and the Mothers Day Walk for Breast Cancer. In addition, R ACT Insurance sponsored the statewide TSL and again mounted its very successful statewide Tasmanian Youth Portraiture Prize for aspiring young artists. The RACT was again active in statewide initiatives aimed at helping young Tasmanians on the roads. We are a major sponsor of the Rotary Youth Driver Awareness (RYDA) program around the state and the Club has been active in presenting road safety messages and promoting programs such as Keys2Drive in schools statewide. Again this year, the RACT undertook free winter safety checks on cars around the state and we also provided a free breakdown service for visitors to the big rural expo, Agfest. Together with Kidsafe we ran a series of sessions in rural communities about new laws on child restraints and offered October / November 2011 61
MNJ Aug Sep 2011