by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
Journeys : Oct Nov 2011
“Based upon its ‘mutual’ ethos, the RACT has a deep commitment to sharing the surplus it makes with its members and the wider community, where benefits are identified both for the community and for the RACT brand.” This was a challenging year for many businesses and organisations. Natural disasters at home and abroad, coupled with continuing economic uncertainty, shook consumer confidence. Devastating floods in Queensland, a deadly earthquake and tsunami in Japan and an earthquake in New Zealand’s city of Christchurch were just some of the events to mark the year. Combined with ongoing economic uncertainty, this resulted in falling levels of consumer confidence. Yet despite these external conditions, I am pleased to note that the RACT enjoyed a very successful year and continued to grow. Membership increased, a new service – R ACT Health Insurance – was introduced and our own confidence in the future was asserted by the opening of RACT House, the Club’s new headquarters in Hobart. The positions of both the Chairman and Chief Executive Officer of the RACT passed into new hands during the course of the year. I want to thank my predecessor, Roger Locke, for his chairmanship of this great organisation. Roger remains a Director of the RACT and his tenure as Chairman was a time of sustained growth for the organisation. For much of the year, the Board undertook the task of recruiting a new CEO after the decision of Greg Goodman to stand down from that role after nearly 12 years. The Board engaged in a national search which resulted in more than 40 senior applications for the position of CEO. The selection process the Board undertook was detailed and painstaking and it was with considerable pleasure that we were able to sign off on the appointment of an executive from within the RACT, Harvey Lennon, who at the time was our Chief Operating Officer. Those applying for the position of CEO almost without exception referred to the RACT’s high standing within the community and the trust which surrounds our brand as reasons they applied for the position. I believe these are attributes that assisted the RACT to perform so buoyantly this financial year when others, such as retailers, found trading conditions quite adverse. During the year, our four standing Board committees rotated their membership to promote renewal and succession planning. I had, for instance, been a long-time Chair of our Road and Traffic committee and the Board recognised that members should switch among committees to broaden their knowledge base and infuse new thinking and ideas into the committees. We also undertook a strategic workshop during the year which covered a wide range of important matters, from governance of the RACT to infrastructure issues, employee engagement and brand protection. Amongst a series of actions to emanate from this workshop was a decision to invest in the development of our internet presence so as to better serve our members. The Board spent much of the year closely examining the case for a new product: health insurance. R ACT Health Insurance was launched at the end of the financial year after considerable Board deliberation and consultation with our membership. In ticking off on this new initiative the Board felt it was a natural fit for our members and would be well received in the community. The Board also agreed to a proposal to lease 62 Patrick St in Hobart to the State Government to become a Department of Infrastructure, Energy and Resources centre for licensing and traffic inspector functions. This facility is located behind RACT House and includes a car park. During the building of RACT House, the Patrick Street property served as our Hobart branch and when the branch moved into the new building the Club decided it would lease out these valuable and centrally located premises, providing a new income stream for the RACT. In October 2010 we moved into our new purpose-built headquarters at 179-191 Murray Street, Hobart. RACT House re-establishes a link with the site that goes back 40 years to when RACT originally purchased the Dunlop building on the corner of Murray and Patrick Streets. Chairman’s Report 58 October / November 2011
MNJ Aug Sep 2011