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Journeys : Dec10 Jan11
4 December 2010 / January 2011 Patron His E xcellency, The Honourable P G Underwood AC, Governor of Tasmania President Roger L ocke Vice P re sidents Stuar t Slade, Peter Joyce Board Josephine Archer, Ted Best AM, Dav id Catchpole, Bruce Clark, Peter Dixon, Robin Holmes, Chris L a ngdon, Tony Stacey AM, Kathryn Westwood Group Chief Exe cutive Greg Goodman Head Office Cnr Murray & Patrick Streets, Hobart Telephone (03) 6232 6300 Facsimile (03) 6234 8784 Bra nche s Hoba rt - 1/110 Collins Street (03) 6222 9222 Launceston, Cnr York & George Sts (03) 6335 5633 Devonpor t, 119 Rooke St Mall (03) 6421 1933 Ulvers tone, 38 Reibey Street (03) 6490 8350 Bur nie, 24 North Terrace (03) 6434 2933 Rosny Park, Rosny Mall, 2 Bayfield St (03) 6212 6755 Glenorchy, Cnr Main Rd & Terry St (03) 6212 9588 Kingston, Shop 49A Channel Cour t (03) 6242 3200 Editor Chris Viney GPO Box 1292, Hobart 7001 Em ail: motornews @ract.com.au Ph: (03) 6236 4310 Fa x: (03) 6234 8784 Advertising Artemi s P ublishing Consultants Anne Shield a nd Yvonne Buckley Ph: (03) 6231 6122 Fa x: (03) 6231 6322 Email: firstname.lastname@example.org Published bi-monthly by The Royal Automobile Club of Tasmania Limited ABN 62 009 475 861 Every effort is made to ensure the authenticity of advertisements including product testing where practicable. However, publication of an advertisement does not imply that the product or service carries the recommendations of R ACT. No par t of Motor News Jour neys m ay be reproduced without perm is sion. Copyright 2010 RACT Design & production: Digital Ink Printing: Hannanprint Victoria Mailhouse: Datasend Australia Pty Ltd Dist ribution: Australia Post Member of the Circul ation s Audit Board ISSN 0818-5549 About your club Chiefly Incoming RACT Group Chief Executive Harvey Lennon and Greg Goodman About the time I became Group Chief Executive of the R ACT, the State Parliament voted to reduce its size. Now they want to increase the size of Parliament again, just at the time when I’m standing down from the RACT to take up some new and exciting challenges. What it tells me is that nothing stays the same. Nor should it! I’ve had a wonderful time at the RACT over the last 12 years or so, and I am confident that the organisation w ill continue to grow into the future as one of Tasmania’s emblematic institutions. I’m tremendously proud that the RACT remains a strong Tasmanian-owned and operated institution at a time when so many businesses have retreated to Victoria and treat Tasmania as a regional branch. Something that surprised me when I joined the RACT were the close links that existed with other motoring clubs around Australia and around the world. When we developed membership refor ms such as tiered membership – Access, Advantage and Ultimate – and when we introduced group membership, we were the first motoring club to do so, and we were invited to brief clubs interstate and overseas as they watched what we did, and considered similar initiatives. So we punch well above our weight, and I am indebted to our Board and my staff for the way in which our organisation has been prepared to embrace new ideas designed to prov ide heightened value to our membership. Success always involves a degree of calculated r isk, and moribund organisations are those that stay in the comfort zone. Complacency of that sort is not tolerated at the R ACT, where we continually strive to improve services to our members. In my 12 years at the helm, our staff turn-over has been relatively low and many of my senior managers have come up through the ranks. This gives me a great sense of pride. These are people imbued with our Club’s values, who w ill maintain a continuity of focus on our vision of service excellence well into the years that lie ahead. As to our membership, I’m reminded of an episode of Yes Minister and the hospital with no patients. Without our members we’d be nothing – all we do is aimed at bringing value to them. That we have grow n continuously over the last 12 years is testament to my team and to all those Tasmanians who have responded with such loyalty to the Club over many years. Over my last two years, a good deal of my waking hours have been occupied with our new building development in Hobart. Even as I w rite this column, tradies are still on site working on the finishing touches. The building represents a major new income stream for the RACT that will stand the Club in good stead for many decades to come. It’s another example of Board and staff backing an idea. Sonow,itistimetomoveontomynext challenge. I am delighted that the Board chose one of my senior executives, Harvey Lennon, as my successor, after an Australia-wide executive search. Harvey has taken on a number of critical roles at the RACT andhehas adeep understanding of the organisation and our membership. Greg Goodman Group Chief E xecutive —— —— Harvey Lennon writes ... This is a very exciting time to be taking on the role of Chief Executive of the R ACT. I feel profoundly privileged and I am humbled by the confidence the Board has shown by appointing me to lead the Club. The RACT is a mutual organisation that is well- known and highly-respected. It is Tasmanian- owned, managed, and staffed, and its widespread services are designed entirely to meet the needs of Tasmanians. It is, quite simply, a unique undertaking. It is also ver y successful, and significant credit must go to our outgoing CEO for placing the R ACT in such a strong financial position. It gives us tremendous scope to plan new products and services that will assist our members in the years ahead. As I move into my new role, I have accepted an invitation from the State Government to represent the R ACT on the newly-formed Road
Oct Nov 2010
Feb March 2011