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Journeys : Feb March 2010
Life on the move RACV member Pam Hammond describes an incident on a recent tour of Tasmania with her partner Ken and his 1929 Chevrolet. We experienced a breakdow n while on holiday in Tasmania and I want to thank all staff concerned on the professional manner in which they handled our situation. We were participating in a vintage vehicle tour with the Vintage Drivers' Car Club, so you can imagine Ken's state of mind when his beloved 1929 Chevrolet broke dow n in Triabunna. I can't recall the name of the consultant who took our initial call but she was very pleasant and helpful. John Sly, our RACT knight in shining armour from the Orford depot was fantastic! He collected us all in his tow tr uck and took us back to his home, where he stored the Chev in his garage until he was able to transport it to Devonport for us. Then he very graciously drove us to Hobart to collect a hire car ar ranged by R ACV Total Care. I was not aware that the Spirit of Tasmania did not have a storage facility for situations like ours and they suggested the vehicle should be just parked on the side of the road for a few days until we were due to sail. Well, as you can imagine, Ken had a complete meltdown at the very thought! After calling RACT again, I spoke with Sharon who had Duncan Har vey, the R ACT's Devonport-Port Sorell contractor give me a call. Yet another knight in shining armour! Duncan was happy to store our car at the RACT depot until Sunday, at no charge. On Sunday I called Duncan as we were leaving Ross to arrange getting the Chev towed to the ferry ter minus. He suggested that I place a call when we got to Perth. After another call to R ACT, I spoke with Val who arranged the tow and called back to confirm that it would be delivered at about 3pm. Saving Ken's Chevy We arr ived at the ferry terminal at about 2.45pm and had a word with the freight depot to arrange for the car to be loaded -- just like clockwork the Chev appeared on the horizon, courtesy of the RACT's towie Mark, who cheerfully transferred our copious amount of luggage into the back of the Chev while it was still loaded on the tow truck, then dropped it off in the freight area. So, as you can see, your staff were more than helpful and we truly appreciate all the assistance we received. My biggest problem was dealing with someone who is completely precious about his car! Please pass on our sincerest gratitude to all. February / March 10 40
Dec Jan 2010
April May 2010