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Journeys : October November 2009
Member in focus tow us into Eucla, where we had accommodation booked. Rod and Shirley had logged our need for roadside assistance with South Australia's R AA control centre in Adelaide. We had several conversations with R AA during the day to ar range tran sportation of our car from Kalgoorlie to Perth, the only Wester n Australian city with a BMW dealer. There was a slight hiccup at one stage, when R A A's Adelaide staff wanted to have Rod transport us to Norseman, a gold mining town on the Eyre Highway; whereas I wanted to reach Kalgoorlie, where the car could be transferred to a car carrier for the final leg to Perth. I phoned the R ACT in Hobart and spoke to the Roadside Ser vice Manager, who contacted R AA in Adelaide. Within an hour I received a call from R AA advising me that we would be transported to Kalgoorlie and then transferred to a Mansell Car Car riers tr uck for the trip to Perth. We had to stay an extra night in Eucla, and R ACT Ultimate covered this cost. Next day we set off early as passengers in Rod Fowler's tow- truck, with our BMW securely tied down on the tray. We enjoyed the 11-hour journey to Kalgoorlie, with Rod keeping us entertained with his many stories of his experiences along this remote road. He has spent 19 years in Eucla and he gave us a good historical narrative of the countryside as we drove along. On Tuesday morning in Kalgoorlie we went with Rod to unload the car and see it loaded on the Mansell Car Carrier. We bid farewell to Rod and thanked him for his timely assistance, then spent the rest of the day looking around Kalgoorlie and Boulder, as we had originally planned to do. On Wednesday we departed Kalgoorlie on the Prospector train service for Perth, a trip of about six hours. The R A A had booked and paid for these tickets as part of our R ACT Ultimate entitlement. During the train jour ney I had a phone call from R A A advising that our car had ar rived in Perth and confirming that it was to be delivered to Auto Classic BMW, Perth's BMW dealer. On arrival we collected a rental car and drove to the dealer, who had taken delivery of the car an hour before we ar rived. As you can see, the R AA, representing our R ACT Ultimate membership, looked after our breakdow n problems superbly, transporting us and our vehicle from the remote location of Eucla to Perth, 1400 kilometres away, with a minimum of delay. The staff members were helpful and courteous, phoning us regularly to keep us infor med of what was happening throughout the exercise. In fact, we and our car arrived in Perth on the day we had originally planned on our original itinerary. I've w ritten this lengthy letter to you so you can see how expeditiously the roadside assistance we needed was rendered; and to show you how thankful we are to the R ACT for the great service we received in this hour of need. Without our R ACT Ultimate cover we would have been close to $4000 out of pocket and it would have no doubt taken us much longer to organise our repatriation to Perth. We have related our story to a wide circle of family and friends, and have recommended R ACT Ultimate membership to them all. Thank you once again, Yours faithfully, Robert W. Scanlon Rosetta Why did you join the RACT? I was an R ACV member in Victoria and changed over when I moved to Tassie. It just gives you that peace of mind if you break down or lock your keys in the car. What's the most memorable time you've been helped by being part of the RACT? Probably when I locked my keys in the car at the Burnie Hospital, just after I had started working there. Luckily I've never really had anything bad happen. Tell me about your current car. It's a 2005 Toyota Corolla station wagon. We love it, we initially picked it because we thought it was the best car for the dogs to see out the back. One of them gets car-sick so we thought it might help. She still gets sick but otherwise it does everything we need it to. Do you have any stickers on your car? I have a Rating One for Life and Steve has stuck a Carlton one on it. We have a National Parks Pass too. What is your biggest motoring gripe? When you get people who drive slowly and then, when you get to overtaking lanes, they speed up so it's really hard to pass. After the family photos what is your most precious material possession? Probably our cur rent home. It is the longest I have ever lived in the one house. It has been renovated to bits, and we are still going. What is your most memorable holiday moment? Well, a funny one was when I was 12 and I went to Canberra with a friend and her family. We got stuck on one of the roundabouts and went around and around and around. Her Dad was driving and her Mum was navigating and it still makes me smile when I think of it. What about your most exotic holiday destination? We went to Bali a few years ago. The weather was fantastic, the people were friendly. There were lots of new experiences and it was a bit of an adventure. Where do you plan to spend your next holiday? Probably in Fiji, it's family-friendly and affordable for us at the moment. Sam Sammut is a physiotherapist who lives in Burnie with her husband Steve and their son Heath, 2. Sam has been a member of the RACT since 1992. Photo and interviews Kelly Madden In our community 15 October / November 09
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